We’re currently monitoring the impact of the COVID-19 coronavirus around the world. Some Hardware Shipments may be delayed from our vendors internationally. Please view this letter on how to keep your devices clean and prevent the spread of the virus.
We operate on a ‘First Come, First Served’ basis. Once your Device is on the Technician’s Table, they will call you and/or update the ticket on the progress of your repair. If you’re in a hurry, you can pay an Expedite fee to be the first to have a diagnostics*
Although you may have made reservation/appointment with Apple Support, Datasyst is considered a Depot Center. We can NOT provide one-on-one consultation, in the same manner, as our friends at the Apple Store. We also have no control over the Reservation process on Apple's website.
Therefore, we must inform you that it's strictly a drop-off. We understand that you need your device in a timely manner. Due to an 'extremely' high volume of repairs and limited staff, our estimated queue time varies around 3 business days. We've always operated on a 'first-come-first-served basis' as this is the only way to remain fair to ALL customers.
About 4 Days
Hardware Shipments may be delayed up to two (2) weeks. PLEASE READ THE INFORMATION BELOW BEFORE CREATING A TICKET
Please ensure that you have access to your E-mail and Phone Number. Technicians will initiate both E-mails and Calls regarding your repair. Do NOT use the Phone Number of the device you are turning in unless your carrier provides you with a SIM card.
We are open normal Weekday Hours from 8 am to 5 pm. We are currently not operating Saturday Hours due to the ongoing Global Pandemic.
Estimated Queue Timemay vary due to the ongoing Pandemic. Expedites does NOT guarantee faster Repair Turnaround. Due to the current state of events, all devices will be thoroughly cleaned before and after Diagnostics.
It is the customer’s responsibility to keep their SIM Cards, Cases, Covers, Screen Protectors, Chargers, AirPod Pro Tips, and other Accessories. Datasyst will not be held responsible.
AppleCare-covered iPhones are not currently being done at our office. Please backup your Data before turning in your Device. It is likely you will be receiving a unit replacement. Datasyst has no control over the repair procedures of Manufacturers/Repair Centers.
Please ensure that Find My Device is turned off before checking in your device as we can not process repairs with this security feature on. Failure to do so will result in the device being put on Hold: “Waiting on Customer” and may delay your repair. To learn how to turn this feature off, please view this Support Article
All Non-Warranty Devices incur Non-Refundable Diagnostics Fees. Datasyst is not compensated for Software Repairs on Warranty Devices. As a result, all OS reinstallations will incur typical charges. Technicians will not perform any such work for free or at cost to them or the company.
If possible, please backup your Data before turning in your Device. For iOS devices, it is likely you will be receiving a unit replacement as a result of this. Datasyst has no control over the repair procedures of Manufacturers/Repair Centers. Datasyst is not responsible for your data.
Datasyst can NOT give exact pricing on devices over email or phone as there are hundreds of configurations of devices. Rough Estimates are subjective. You will have to check-in your device first and choose whether or not to accept the estimated quote.
*Datasyst does NOT provide Free Estimates. Our minimum charge is $75 for Apple Products and $47.50 for all other products, which is applied to the cost of the repair. By submitting this ticket, you agree to our Terms of Service.
Expedite costs a $45 flat fee. This places your equipment next in line for service. Double Epedities incur a $95 fee. Please Note that Expedites does NOT guarentee faster Repair Turnaround. This fee is not covered by warranty claim and is due and payable at the time of check-in. This fee is non-refundable even if your equipment is deemed unrepairable or service work is declined for any reason and cannot be applied to the balance of what is owed.