We are currently tracking the global impact of the COVID-19 coronavirus. Some hardware shipments from our international vendors may be delayed. Please read this letter to learn how to keep your devices clean and prevent the virus from spreading.
We work on a first-come, first-served basis. Once your device has been placed on the Technician's Table, they will contact you and/or update the ticket with the status of your repair. If you need your diagnostics done quickly, you can pay an Expedite fee.
PLEASE READ THE INFORMATION BELOW BEFORE CREATING A TICKET
Please ensure that you have access to your E-mail and Phone Number. Technicians will initiate both E-mails and Calls regarding your repair. Please do NOT use the Phone Number of the device you are turning in unless your carrier provides you with a SIM card to use with another device..
We are currently not operating Saturday Hours due to the ongoing Global Pandemic.
Estimated Queue Times may vary due to the ongoing Pandemic. Expedites does NOT guarantee faster Repair Turnaround. Due to the current state of events, all devices will be thoroughly cleaned before and after Diagnostics.
It is the customer’s responsibility to keep their SIM Cards, Cases, Covers, Screen Protectors, Chargers, AirPod Pro Tips, and other Accessories. Datasyst will not be held responsible.
Some iPhones repairs cannot done at our office. Please backup your Data before turning in your mobile device. It is likely you may be receiving a unit replacement. Datasyst has no control over the repair procedures of Manufacturers/Repair Centers.
Please ensure that Find My Device is turned off before checking in your device as we can not process repairs with this security feature on. Failure to do so will result in the device being put on Hold: “Waiting on Customer” and may delay your repair. To learn how to turn this feature off, please view this Support Article
All Non-Warranty Devices incur Non-Refundable Diagnostics Fees. Datasyst is not compensated for Software Repairs on Warranty devices. As a result, all OS reinstallations will incur typical charges. Technicians will not perform any such work for free or at cost to them or the company.
If possible, please backup your Data before turning in your Device. Datasyst is not responsible for your data.
Datasyst can NOT give exact pricing on devices over email or phone as there are hundreds of configurations of devices. Rough Estimates are subjective. You will have to check-in your device first and choose whether or not to accept the estimated quote.
*Free estimates are NOT provided by Datasyst. Our minimum charge for Apple products is $75, and for all other products, it is $47.50, which is applied to the cost of the repair. You agree to our Terms of Service by submitting this ticket.
There is a $45 flat fee for expediting. This moves your equipment to the front of the line for service. This fee is not covered by the warranty and must be paid at the time of check-in. This fee is non-refundable, even if your equipment is deemed unrepairable or service work is declined for any reason, and it cannot be applied to the outstanding balance.