PLEASE READ THE INFORMATION BELOW BEFORE CREATING A TICKET
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered under warranties, a non-refundable diagnostics fee is required.
Ensure that you are able to be without your device for the specified amount of time. We'll return your repaired product to you as quickly as possible. You might be able to check the status of your repair online.
After examining your device, your technician will confirm the total costs for repair or replacement. In some cases, a repair might be covered by warranty, an AppleCare plan, or consumer law.
And your memories. A few simple steps can save you from losing your favorite photos and files. We do offer Backup and Recovery Services.
This is a billable service and NOT covered under any warranties.
Learn about AppleCare+ and the Apple limited warranty coverage, start a service request for your Apple Device, and find out how to prepare your Mac, iPhone, or iPad for service.
'Find My' is an iCloud Feature that takes precautions to safeguard your device and personal information against loss, theft, and misuse. To ensure that you are the legal owner and that you agree to initiate this repair, you must turn this security feature off.
Start by giving us a call at (704) 523-3548, or by emailing us here. One of our friendly technicians will gladly give you a quick consultation, but we recommend checking on your computer so we can perform a full diagnostics regimen.
We do full hardware and software diagnostics, testing each component for faults or damage. We may also disassemble your device when necessary to get to the root of any issue.
We charge a $49 Diagnostics Fee for Larger Devices such as Laptops, Desktops, and Printers. The fee includes any necessary disassembly of your computer, OS reinstallation, and other Full System Diagnostics procedures.
Yes, the diagnostic fee will be discounted from the cost of labor on a given device.
Yes. To ensure that all possible problems are identified and addressed, we do a thorough hardware and software diagnostic routine. This is also to ensure that any repair we perform will be one we can stand behind with confidence as a lasting solution.
Here at Datasyst, we perform diagnostics and repairs on a first-come, first-served basis. We usually complete repairs in no more than 5 days but it ultimately depends on the nature of the problem or repairs
There are no such 'rushed' services avilable. We offer expedited service for all of our repairs and services. At an additional fee of $45, we can make sure your device is the first to be diagnosed upon check-in.
We do charge by the hour, however, we generally have flat rate prices for certain individual services we perform.
Since repairs can range in depth from software fixes to a complete motherboard replacement, the price range can be considerable. With that said, on average, most repairs are within $300-400 range, but the price will ultimately depend on the problem. Of course, we will go over our repair estimate with you before proceeding with any repair.
We typically don't maintain a selection of refurbished devices but you are welcome to call us for any available units.
Absolutely. We offer professional on-site service to the South Charlotte and York areas at a rate of $99 per hour (plus Mileage).
Of course. You are more than welcome to contact us for instructions on how to mail in your device. Please note that Datasyst is not responsible for any damage that may occur during shipment. Please make the necessary precautions when packing your device.
Yes, we accept any and all computer products for recycling. You can find out more on our recycling page.
We offer on-site service to nearly all of the Charlotte area. If you are not sure if we service your area, please call or stop by our location for more information.
Yes, normally we offer a 30-day warranty unless otherwise specified.
We offer a 30-day warranty on the labor involved in the repairs. Depending on the part, a manufacturer's warranty may apply.
Absolutely. Bring your computer to our location and we’ll be happy to assist you.
Unfortunately, we are currently only open on Weekdays at the moment.
You can but Datasyst will not provide warranty on equipment brought in from the outside. Any sort of defect or damage to these parts is solely the Customer's responsibility.
Our diagnostics fee is $49, which is applied to the cost of the repair. You agree to our Terms of Service by submitting this ticket.
There is a $45 flat fee for expediting. This moves your equipment to the front of the line for service. This fee is not covered by the warranty and must be paid at the time of check-in. This fee is non-refundable, even if your equipment is deemed unrepairable or service work is declined for any reason, and it cannot be applied to the outstanding balance.