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 COVID-19 Procedures

We are currently tracking the global impact of the COVID-19 coronavirus. Some hardware shipments from our international vendors may be delayed. Please read this letter to learn how to keep your devices clean and prevent the virus from spreading.

No Appointments Necessary!

We work on a first-come, first-served basis. Once your device has been placed on the Technician's Table, they will contact you and/or update the ticket with the status of your repair. If you need your diagnostics done quickly, you can pay an Expedite fee.

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To ensure faster answers and Better Quality of Service, please ensure you have read the information below:

  • Please ensure that you have access to your E-mail and Phone Number. Technicians will initiate both E-mails and Calls regarding your repair. Please do NOT use the Phone Number of the device you are turning in unless your carrier provides you with a SIM card to use with another device..

  • We are currently not operating Saturday Hours due to the ongoing Global Pandemic. 

  • Estimated Queue Times may vary due to the ongoing Pandemic. Expedites does NOT guarantee faster Repair Turnaround. Due to the current state of events, all devices will be thoroughly cleaned before and after Diagnostics.

  • It is the customer’s responsibility to keep their SIM Cards, Cases, Covers, Screen Protectors, Chargers, AirPod Pro Tips, and other Accessories. Datasyst will not be held responsible.

  • Some iPhones repairs cannot done at our office. Please backup your Data before turning in your mobile device. It is likely you may be receiving a unit replacement. Datasyst has no control over the repair procedures of Manufacturers/Repair Centers.

  • Please ensure that Find My Device is turned off before checking in your device as we can not process repairs with this security feature on. Failure to do so will result in the device being put on Hold: “Waiting on Customer” and may delay your repair. To learn how to turn this feature off, please view this Support Article

  • All Non-Warranty Devices incur Non-Refundable Diagnostics Fees. Datasyst is not compensated for Software Repairs on Warranty devices. As a result, all OS reinstallations will incur typical charges. Technicians will not perform any such work for free or at cost to them or the company.

  • If possible, please backup your Data before turning in your Device. Datasyst is not responsible for your data.

  • Datasyst can NOT give exact pricing on devices over email or phone as there are hundreds of configurations of devices. Rough Estimates are subjective. You will have to check-in your device first and choose whether or not to accept the estimated quote.

Frequently Asked Questions

My device is having issues. Where do I begin?
Start by giving us a call at (704) 523-3548, or by contacting us in the 'Contact Us' Page. One of our friendly technicians will gladly give you a quick consultation, but we recommend checking on your computer so we can perform a full diagnostics regimen.
What is involved in your diagnostics procedures?
We do full hardware and software diagnostics, testing each component for faults or damage. We may also disassemble your device when necessary to get to the root of any issue.
How much does a diagnostic cost?
We charge a $75 Diagnostics fee for Apple Products and $47.50 for other Devices. The fee includes any necessary disassembly of your computer, OS reinstallation, and other Full System Diagnostics procedures.
Does the diagnostic fee go towards paying for repairs?
Yes, the diagnostic fee will be discounted from the cost of labor on a given device.
Do I have to pay for a diagnostic to be performed even if I think I already know what is wrong with my computer?
Yes. To ensure that all possible problems are identified and addressed, we do a thorough hardware and software diagnostic routine. This is also to ensure that any repair we perform will be one we can stand behind with confidence as a lasting solution.
About how long will it take for my computer to be fixed?
Here at Datasyst, we perform diagnostics and repairs on a first-come, first-served basis. We usually complete repairs in no more than 5 days depending on the nature of the problem or repairs
Do you offer any kind of rush service or any way to get my computer diagnosed and fixed faster?
There are no such 'rushed' services avilable. We offer expedited service for all of our repairs and services. At an additional fee of $45, we can make sure your device is the first to be diagnosed upon check-in.
Do you charge by the hour?
We do charge by the hour, however, we generally have flat rate prices for certain individual services we perform.
How much does the average repair cost?
Since repairs can range in depth from software fixes to a complete motherboard replacement, the price range can be considerable. With that said, on average, most repairs are within $300-400 range, but the price will ultimately depend on the problem. Of course, we will go over our repair estimate with you before proceeding with any repair.
Do you sell any used devices?
We typically don't maintain a selection of refurbished devices but you are welcome to call us for any available units.
Do you make house calls or office visits?
Absolutely. We offer professional on-site service to the South Charlotte and York areas at a rate of $95 per hour.
Do you accept Mail-Ins?
Of course. You are more than welcome to contact us for instructions on how to mail in your device. Please note that Datasyst is not responsible for any damage that may occur during shipment. Please make the necessary precautions when packing your device.
Do you recycle devices? If so, what products do you accept for recycling?
Yes, we accept any and all computer products for recycling. You can find out more on our recycling page.
What is your service area for on-site repairs?
We offer on-site service to nearly all of the Charlotte area. If you are not sure if we service your area, please call or stop our location for more information.
Do you offer a guarantee on services you provide?
Yes, normally we offer a 30-day warranty unless otherwise specified.
Is there a warranty for any of the replaced parts?
We offer a 30-day warranty on the labor involved in the repairs. Depending on the part, a manufacturer's warranty may apply.
Do you accept walk-ins?
Absolutely. Bring your computer to our location and we’ll be happy to assist you.
Are you open on the weekends?
Unfortunately, we are currently only open on Weekdays at the moment.
Can I bring you the parts I want installed and just pay for the installation?
You can but Datasyst will not provide warranty on equipment brought in from the outside. Any sort of defect or damage to these parts is solely the Customer's responsibility.

You can read more about our policies in our Terms of Service

*Free estimates are NOT provided by Datasyst. Our minimum charge for Apple products is $75, and for all other products, it is $47.50, which is applied to the cost of the repair. You agree to our Terms of Service by submitting this ticket.
There is a $45 flat fee for expediting. This moves your equipment to the front of the line for service. This fee is not covered by the warranty and must be paid at the time of check-in. This fee is non-refundable, even if your equipment is deemed unrepairable or service work is declined for any reason, and it cannot be applied to the outstanding balance.

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