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Contact Us

Do you have a question? Do you require assistance? Please contact us.

 COVID-19 Procedures

We are currently tracking the global impact of the COVID-19 coronavirus. Some hardware shipments from our international vendors may be delayed. Please read this letter to learn how to keep your devices clean and prevent the virus from spreading.

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Suite 115
Fort Mill, SC 29708

Same Height Control

 Hours of Operation

Monday through Friday
8:00 a.m. to 5:00 p.m.

34 Years in Business!!!

 Hardware Shipments are delivered on weekdays only.

Same Height Control

 Call our Office for information

(704)523-3548 or (803)548-4343

To be fair to waiting customers and their repairs, technicians limit support talk time to 15 minutes. For a consultation fee, we can provide technical support and tutorials in our office. 

Call Us

We do not accept promotional or unsolicited phone calls.

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Contact Us Form

Please confirm that you have read the information above and understand that the information you have provided will NOT be recorded in the Check-In Process.
  • I acknowledge that Pricing can NOT be discussed in E-mails

  • I understand that Datasyst does NOT provide Diagnostics or Extended Tech Support over the Phone or Email.

  • I’m aware that Software Issues are NOT covered under any sort of Warranties regardless of what a Manufacturer’s Support Team says.

  • I realized that Datasyst is 'not Apple’ but an Apple Authorized Service Provider and therefore does NOT have ‘complete' Stock Inventories for Parts on certain device configurations.

  • I understand that Datasyst does NOT sell Computers, Phones, Tablets, etc, nor do they sell parts directly to customers.

Contact Us Form

Fields marked with (*) are Required

By submitting this Form, You are agreeing to our Terms of Service if you decide continue to move forward with our services.
This form is only for inquires and questions for repair services. We do not accept promotional content or spam and will not read them.


Store Front

Frequently Asked Questions

My device is having issues. Where do I begin?
Start by giving us a call at (704)523-3548, or by contacting us in the 'Contact Us' Page. One of our friendly technicians will gladly give you a quick consultation, but we recommend checking on your computer so we can perform a full diagnostics regimen.
What is involved in your diagnostics procedures?
We do full hardware and software diagnostics, testing each component for faults or damage. We may also disassemble your device when necessary to get to the root of any issue.
How much does a diagnostic cost?
We charge a $75 Diagnostics fee for Apple Products and $47.50 for other Devices. The fee includes any necessary disassembly of your computer, OS reinstallation, and other Full System Diagnostics procedures.
Does the diagnostic fee go towards paying for repairs?
Yes, the diagnostic fee will be discounted from the cost of labor on a given device.
Do I have to pay for a diagnostic to be performed even if I think I already know what is wrong with my computer?
Yes. To ensure that all possible problems are identified and addressed, we do a thorough hardware and software diagnostic routine. This is also to ensure that any repair we perform will be one we can stand behind with confidence as a lasting solution.
About how long will it take for my computer to be fixed?
Here at Datasyst, we perform diagnostics and repairs on a first-come, first-served basis. We can usually have the repairs finished in no more than 5 days depending on the nature of the problem or repairs.
Do you offer any kind of rush service or any way to get my computer diagnosed and fixed faster?
We offer Expedited Queue service on a Case-by-Case Basics. At an additional fee of $45, we can make sure we get back to you on the same day or the next day after you are checked-in.
Do you charge by the hour?
We do charge by the hour, however, we generally have flat rate prices for certain individual services we perform.
How much does the average repair cost?
Since repairs can range in depth from software fixes to a complete motherboard replacement, the price range can be considerable. With that said, on average, most repairs are within $200-300 range, but the price will ultimately depend on the problem. Of course, we will go over our repair estimate with you before proceeding with any repair
Do you sell any used devices?
We typically don't maintain a selection of refurbished devices but you are welcome to call us for any available units.
Do you buy any used devices?
We do not buy any sort of equipment from customers? If you need to get rid of any old tech, we do offer recycling services.
Do you make house calls or office visits?
Absolutely. We offer professional on-site service to the South Charlotte and York areas at a rate of $95 per hour.
Do you accept Mail-Ins?
Of course. You are more than welcome to contact us for instructions on how to mail in your device. Please note that Datasyst is not responsible for any damage that may occur during shipment. Please make the necessary precautions when packing your device.
Do you recycle devices? If so, what products do you accept for recycling?
Yes, we accept any and all computer products for recycling. You can find out more on our recycling page.
What is your service area for on-site repairs?
We offer on-site service to nearly all of the Charlotte area. If you are not sure if we service your area, please call or stop our location for more information.
Do you offer a guarantee on services you provide?
Yes, normally we offer a 30-day warranty unless otherwise specified.
Is there a warranty for any of the replaced parts?
We offer at least a 30-day warranty on all new parts and repairs. Depending on the part, a manufacturer's warranty may apply.
Do you accept walk-ins?
Absolutely. Bring your computer to our location and we’ll be happy to assist you.
Are you open on the weekends?
Unfortunately, we are currently only open on Weekdays at the moment.
Can I bring you the parts I want installed and just pay for the installation?
You can but Datasyst will not provide warranty on equipment brought in from the outside. Any sort of defect or damage to these parts is solely the Customer's responsibility.

You can read more about our policies in our Terms of Service

Ready to Check-In your Tech?

You are welcome to submit a Repair Ticket now and stop by our Office whenever you are able to let go of your device for a brief period of time.

Submit a Review

Are you satisfied with our service? 
Let us know what you liked about us and what needs to be improved below:

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Peter Silbermann

This is the most amazing service center I've ever used. Was sent here by Apple and they live up to everything Apple told me about them. Smart, honest, fast and beyond courteous service.

 Google Reviews
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You went above and beyond and I am impressed with all you did to restore my computer to exactly the way I prefer!! Your patience and perseverance are amazing and I have endless thanks!

 Personal Letter
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 John Cashett

I want to compliment the company and the individual for the great service. The Printer Tech arrived on time, had all parts that were needed for the repair and took care of all the problems in a timely manner.

 Email Review

Please allow up to Two Business Days before submitting another Contact Request. All Support Channels may be offline after hours. The Contact Form is not a Check-In substitute meaning that records of conversation may not be saved after One Month of inactivity.

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