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 COVID-19 Procedures

 We’re currently monitoring the impact of the COVID-19 coronavirus around the world. Some Hardware Shipments may be delayed from our vendors internationally. Please view this letter on how to keep your devices clean and prevent the spread of the virus.

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To ensure faster answers and Better Quality of Service, please ensure you have read the information below:

  • Please ensure that you have access to your E-mail and Phone Number. Technicians will initiate both E-mails and Calls regarding your repair. Do NOT use the Phone Number of the device you are turning in unless your carrier provides you with a SIM card.

  • We are open normal Weekday Hours from 8 am to 5 pm. We are currently NOT operating Saturday Hours due to the ongoing Global Pandemic. 

  • Estimated Queue Time may vary due to the ongoing Pandemic. Expedites does NOT guarantee faster Repair Turnaround. Due to the current state of events, all devices will be thoroughly cleaned before and after Diagnostics.

  • It is the customer’s responsibility to keep their SIM Cards, Cases, Covers, Screen Protectors, Chargers, AirPod Pro Tips, and other Accessories. Datasyst will not be held responsible for any lost accessories.

  • AppleCare-covered iPhones are NOT currently being done at our office. Please backup your Data before turning in your Device. It is likely you will be receiving a unit replacement. Datasyst has no control over the repair procedures of Manufacturers/Repair Centers.

  • Please ensure that Find My Device is turned off before checking in your device as we can not process repairs with this security feature on. Failure to do so will result in the device being put on Hold: “Waiting on Customer” and may delay your repair. To learn how to turn this feature off, please view this Support Article

  • All Non-Warranty Devices incur Non-Refundable Diagnostics Fees. Datasyst is not compensated for Software Repairs on Warranty Devices. As a result, all OS reinstallations will incur typical charges. Technicians will not perform any such work for free or at cost to them or the company.

  • If possible, please backup your Data before turning in your Device. For iOS devices, it is likely you will be receiving a unit replacement as a result of this. Datasyst has no control over the repair procedures of Manufacturers/Repair Centers. Datasyst is not responsible for your data.

  • Datasyst can NOT give exact pricing on devices over email or phone as there are hundreds of configurations of devices. Rough Estimates are subjective. You will have to check-in your device first and choose whether or not to accept the estimated quote.

Contact Us Form

Please verify that you have read the information above as well as the procedures below and understand that the information you provide is NOT registered in the Check-In Process.
  • I acknowledge that Pricing will NOT be discussed in Emails

  • I understand that Datasyst does NOT provide Diagnostics over the Phone or Email.

  • I’m aware that Software Issues are NOT covered under any sort of Warranties regardless of what a Manufacturer’s Support Team says.

  • I realized that Datasyst is 'not Apple’ but an Apple Authorized Service Provider and therefore does NOT have ‘complete' Stock Inventories for Parts on certain device configurations.

  • I understand that Datasyst does NOT sell Computers, Phones, Tablet, etc.

Fields marked with (*) are Required

By submitting this Form, You are agreeing to our Terms of Service if you decide continue to move forward with our services.

This form is only for inquires and questions for repair services. We do not accept promotional content or spam and will not read them.

 Location

377 RUBIN CENTER
(CAROWINDS BLVD)
Suite 115
Fort Mill, SC 29708

 Hours of Operation

Monday through Friday
8:00 a.m. to 5:00 p.m.

Saturday
We are currently suspending all Saturday Hours. We apologize for the inconvenience. 

33 Years in Business!!!

Saturday Hours are only for Check-In/Pickups. There are no garantees that Technicians would be available to assist on Saturday. Most Hardware Shipments are delivered on weekdays only.

 Call our Office for information

(704)523-3548 or (803)548-4343

Technicians limit 15 minutes of talk time for support in order to be fair to waiting customers and their repairs. Technicial Support and Tutorials can be done at our office for a consultation fee. We do not accept promotional or spam calls. 

Store Front

Map

Frequently Asked Questions

My device is having issues. Where do I begin?
Start by giving us a call at (704)523-3548, or by contacting us in the 'Contact Us' Page. One of our friendly technicians will gladly give you a quick consultation, but we recommend checking on your computer so we can perform a full diagnostics regimen.
What is involved in your diagnostics procedures?
We do full hardware and software diagnostics, testing each component for faults or damage. We may also disassemble your device when necessary to get to the root of any issue.
How much does a diagnostic cost?
We charge a $75 Diagnostics fee for Apple Products and $47.50 for other Devices. The fee includes any necessary disassembly of your computer, OS reinstallation, and other Full System Diagnostics procedures.
Does the diagnostic fee go towards paying for repairs?
Yes, the diagnostic fee will be discounted from the cost of labor on a given device.
Do I have to pay for a diagnostic to be performed even if I think I already know what is wrong with my computer?
Yes. To ensure that all possible problems are identified and addressed, we do a thorough hardware and software diagnostic routine. This is also to ensure that any repair we perform will be one we can stand behind with confidence as a lasting solution.
About how long will it take for my computer to be fixed?
Here at Datasyst, we perform diagnostics and repairs on a first-come, first-served basis. We can usually get the diagnostic done within 1 business day and have the repairs finished in no more than 5 days depending on the nature of the problem or repairs.
Do you offer any kind of rush service or any way to get my computer diagnosed and fixed faster?
Yes, we do. We offer expedite service for all of our repairs and services. At an additional fee of $45, we can make sure we get back to you on the same day or the next day after you are checked-in.
Do you charge by the hour?
We do charge by the hour, however, we generally have flat rate prices for certain individual services we perform.
How much does the average repair cost?
Since repairs can range in depth from software fixes to a complete motherboard replacement, the price range can be considerable. With that said, on average, most repairs are within $200-300 range, but the price will ultimately depend on the problem. Of course, we will go over our repair estimate with you before proceeding with any repair
Do you sell any used devices?
We typically don't maintain a selection of refurbished devices but you are welcome to call us for any available units.
Do you buy any used devices?
We do not buy any sort of equipment from customers? If you need to get rid of any old tech, we do offer recycling services.
Do you make house calls or office visits?
Absolutely. We offer professional on-site service to the South Charlotte and York areas at a rate of $95 per hour.
Do you accept Mail-Ins?
Of course. You are more than welcome to contact us for instructions on how to mail in your device. Please note that Datasyst is not responsible for any damage that may occur during shipment. Please make the necessary precautions when packing your device.
Do you recycle devices? If so, what products do you accept for recycling?
Yes, we accept any and all computer products for recycling. You can find out more on our recycling page.
What is your service area for on-site repairs?
We offer on-site service to nearly all of the Charlotte area. If you are not sure if we service your area, please call or stop our location for more information.
Do you offer a guarantee on services you provide?
Yes, normally we offer a 30-day warranty unless otherwise specified.
Is there a warranty for any of the replaced parts?
We offer at least a 30-day warranty on all new parts and repairs. Depending on the part, a manufacturer's warranty may apply.
Do you accept walk-ins?
Absolutely. Bring your computer to our location and we’ll be happy to assist you.
Are you open on the weekends?
Due to the ongoing Pandemic, we are currently suspending all Saturday Hours. We apologize for the inconvenience.
Can I bring you the parts I want installed and just pay for the installation?
You can but Datasyst will not provide warranty on equipment brought in from the outside. Any sort of defect or damage to these parts is solely the Customer's responsibility.


You can read more about our policies in our Terms of Service

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