Please ensure that you have access to your E-mail and Phone Number. Technicians will initiate both E-mails and Calls regarding your repair. Do not use the Phone Number of the device you are turning in unless your carrier provides you with a SIM card.
We are open normal Weekday Hours from 8 am to 5 pm. We are currently not operating Saturday Hours due to the ongoing Global Pandemic. Onsite Repairs are limited to pickups only. For the safety of the Technicians and Customers, they are not permitted to enter Households or Buildings.
Estimated Queue Time is roughly 3-4 Business days. Expedites does not guarantee faster Repair Turnaround. Due to the current state of events, all devices will be thoroughly cleaned before and after Diagnostics.
Due to high volume of repairs during this time, Repair Turnaround Time at the moment is: Up to 1-2 weeks for iOS Devices (iPhone, iPad, iPod), 4-6 days for Macs and PC (not including Part Shipments), and up to a week for Displays such as TVs and Monitors. We currently do NOT have iPhone Loaner Units in stock.
It is the customer’s responsibility to keep their SIM Cards, Cases, Covers, Screen Protectors, Chargers, AirPod Pro Tips, and other Accessories. Datasyst will not be held responsible.
AppleCare covered iPhone 8, X, XR, XS, and 11 and ALL iPads are not currently being done at our office. Apple is giving us, as an AASP, priority mail-in repair turnaround of two weeks instead of their 2-4 week via Customer-direct Mail-In. Please backup your Data before turning in your Device. It is likely you will be receiving a unit replacement. Datasyst has no control over the repair procedures of Manufacturers/Repair Centers.
Please ensure that Find My Device is turned off before checking in your device as we can not process repairs with this security feature on. Failure to do so will result in the device being put on Hold: “Waiting on Customer” and may delay your repair. To learn how to turn this feature off, please view this Support Article
All Non-Warranty Devices incur Non-Refundable Diagnostics Fees. Datasyst is not compensated for Software Repairs on Warranty Devices. As a result, all OS reinstallations will incur typical charges. Technicians will not perform any such work for free or at cost to them or the company.
If possible, please backup your Data before turning in your Device. For iOS devices, it is likely you will be receiving a unit replacement as a result of this. Datasyst has no control over the repair procedures of Manufacturers/Repair Centers. Datasyst is not responsible for your data.
Datasyst can NOT give exact pricing on devices over email or phone as there are hundreds of configurations of devices. Rough Estimates are subjective. You will have to check-in your device first and choose whether or not to accept the estimated quote.
377 RUBIN CENTER
Fort Mill, SC 29708
Monday through Friday
8:00 a.m. to 5:00 p.m.
We are currently suspending all Saturday Hours. We apologize for the inconvenience.
33 Years in Business!!!
Saturday Hours are only for Check-In/Pickups. There are no garantees that Technicians would be available to assist on Saturday. Most Hardware Shipments are delivered on weekdays only.
Please be patient and we'll try to get to you as soon as possible. We are currently experiencing a high volume of requests
Technicians limit 15 minutes of talk time for support in order to be fair to waiting customers and their repairs. Technicial Support and Tutorials can be done at our office for a service fee. We do not accept promotional or spam calls.
You can read more about our policies in our Terms of Service
Please allow up to 3 Hours before submitting another Contact Request. All Support Channels may be offline after hours. The Contact Form is not a Check-In substitute meaning that records of conversation may not be saved after One Month of inactivity.