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Addressing Concerns about our Pricing

Diagnostics Fees are Non-Refundable

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Technical Support is a Billable Service.

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Software Issues are NOT covered under Warranties

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Data Backup/Recovery is a Billable Service

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We've recently noticed that customers are comparing our pricing to that of manufacturers. We understand your concern about these inconsistencies.

Please be aware that, as an independent repair center, we have the legal right to charge service and labor fees that differ from those charged by the manufacturer. Regardless of what another representative says, the prices given to customers via the manufacturer's website or phone support do not represent the pricing that we set for our service.

Datasyst is not usually compensated or sponsored in any way for facilitating your repair. As a result, some items (which may include additional fees such as service fees or labor) are set to be as reasonably priced as possible to industry standards. If another Manufacturer has miscommunicated our independent service pricing, we greatly apologize for the inconvenience. Since we are not tied to any Manufacturers, we would also like the Representative's name and Estimated Time of Contact so that we can contact for the best resolution, labor reimbursement, or coverage for your repair.

Please be assured that Datasyst will always provide quality service at the most affordable price. We will never overcharge for any services nor would we act in deceitful matters about our pricing to our customers. If you have any questions about the billing process, please contact your assigned Technician or an available Administrator.

Diagnostics Fees

The 'minimum' Intake Fees for Out-Of-Warranty Devices are as follows. This fee includes Initial Diagnostics, Troubleshooting, Research, Operating System installation or software repair, and Partial Labor. This fee is considered non-refundable.

If the problem is covered by warranty, AppleCare+, or consumer law, there is no charge. If your problem isn't covered, the cost is determined by the type of repair. Diagnostics Fees are usually applied to the cost of the repair. You can request an estimate from your service representative. The Technician will also contact you regarding the diagnostics and expected cost of the service.

Device

Diagnostics Fee

Apple Macs
$75
PC / Printers
$47.50
Mobile Devices
$29.99

Last Updated: July 24, 2021

Data Recovery

Data backup is available for all devices that do not have any issues or damage that would prevent a successful migration. Initial diagnostics are used to determine data recovery pricing. There are no guarantees that data recovery will be successful. If the damage exceeds the initial Diagnostics or the recovery process fails, we will contact you to discuss upgrading to a higher Tier. You will not be charged for failed recoveries.

Please see our Recovery page for more information on our Data Services.

Tier Category

Recovery Fee

Data Backup/Migration
$129
Recovery Tier 1
$149
Recovery Tier 2
$249
Recovery Tier 3 (Forensic)
Pricing Varies

Last Updated: July 24, 2021

Apple Authorized Service Provider Obligations 

For Customers concerned about pricing or for Apple Support Representatives misrepresenting the Company and our rights, refer to OP79 – Exhibit F of the AASP Support Manual:

F.1 Service Provider Obligations
At a minimum, Service Providers shall troubleshoot and facilitate Carry-in and Mail-In repair service for Covered Repairs without charge to their customers.

If a repair or associated service is deemed outside the scope of Apple repair coverage, Service Providers may, at their sole discretion, charge a fee for associated labor and parts. For example:
- If the issue results from the use of any non-Apple hardware product.
- If the issue results from the use of any non-Apple software product.
- If the issue results from accidental damage or abuse.
- If after troubleshooting, no issue with the Apple hardware product is found.
- If the issue results from software-related cause or software setup.
- If the customer requested data recovery or transfer services.

Apple Limited Warranty and proof of purchase

The Apple Limited Warranty protects your Apple Device and its OEM accessories against manufacturing defects for one year from the date you purchased your product. The Apple Limited Warranty supplements the rights granted by consumer law.
Damage caused by accidents or unauthorized modifications is not covered by our warranty. For more information, please refer to the warranty. If there is an error in our records, you can check your coverage status online and update your proof-of-purchase information. You will be charged out-of-warranty fees if the warranty, your AppleCare plan, or consumer law do not cover your repair.
Check the status of your coverage.

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