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COVID-19 Procedures
We’re currently monitoring the impact of the COVID-19 coronavirus around the world. Some Hardware Shipments may be delayed from our vendors internationally. Please view this letter on how to keep your devices clean and prevent the spread of the virus.
Due to the COVID-19 coronavirus outbreak and measures imposed by governments around the world, there are currently unavoidable service impacts on both inbound and outbound Hardware shipments. Below you should see the guide to how to disinfect your devices to help protect yourself and others.
Disinfect Computer's Keyboard, Trackpad, and Mouse
Computer keyboards and input devices can be hotbeds of bacteria, especially if they're used by several people – in a school or office environment, for example.
Regularly disinfecting your keyboard, trackpad, and/or mouse is the best way to sterilize these devices and remove any lingering biothreats, and it only takes five minutes to do. Here’s how to do this:
To follow the steps below, you'll need some bleach-free disinfectant wipes – many companies may recommend Lysol Wipes while some allow other wipes containing containing isopropyl alcohol for the job but it’s best to check with them to avoid damaging anything.
Before you do anything else, shut down your Computer and unplug the power adapter.
Take one of the wipes and squeeze it to remove any excess dampness, then gently clean your Devices' trackpad, keyboard, and/or mouse. Keep your pressure light to prevent any excess liquid from escaping onto the surfaces.
Next, use a water-dampened microfiber or lint-free cloth and wipe the areas again.
Take a dry microfiber or lint-free cloth and wipe over the keyboard and trackpad one last time.
Below are some important “don'ts” and precautions when it comes to disinfecting keyboards, trackpads, and mice, so it's worth mentioning them here:
Do not use disinfectant wipes containing bleach or disinfectant sprays in general.
Do not use an extremely damp disinfectant wipe to clean the area. If you encounter a very damp wipe it may need to be squeezed to remove some of the excess liquid before use.
Do not allow the liquid from the disinfectant wipe to sit or pool on the area being disinfected for a long amount of time.
Do not use rough towels or cloths to dry the area.
Do not use excess force when disinfecting the area around the keyboard; this could damage the keys.
How to Clean and Disinfect Your Mobile Device
Most of us are touching our phones constantly throughout the day, which means the phone can be a magnet for germs, dirt, and fingerprints. It's a good idea to regularly clean your phone, especially during the flu season and, right now, the COVID-19 coronavirus outbreak.
Unplug all cables and turn off the mobile device.
Use a soft, slightly damp light-free cloth to rub debris and fingerprints from the display.
Avoid getting moisture in openings.
A simple solution of isopropyl alcohol is also an effective way to eliminate illness-causing particulates from your mobile device.
With a cleaning spray or 60% isopropyl alcohol, moisten a microfiber cloth until it's just damp.
Wipe down the device, front and back, with the microfiber cloth. If your device is water-resistant, you can use a soft, lint-free cloth with warm soapy water.
Dip a Q-Tip or cotton swab and go over the edges of the device to make sure to disinfect all of the crevices.
It's a good practice to make sure to do a small test spot when using any kind of screen cleaning spray just to make sure it's not causing damage to the device's fingerprint coating.
Cleaners other than isopropyl alcohol and those that are specifically designed for displays should be avoided. Harsh cleaners that contain bleach and other surfactants should not be used under any circumstances
Desktops
We can repair a large variety of Desktop Computers including Apple iMacs, Mac Mini, and Mac Pro, Windows All-in-Ones PCs, and more.
Laptops
We work diligently on Apple MacBooks as well as other brands of Laptops from Dell, Toshiba, HP, Lenovo, and more.
New
Tablets
Whether it’s an iPad, Surface, or a Galaxy Tab, we’ve got you covered with quality support.
New
Phones
Broke your iPhone Screen? Swollen Battery in your LG smartphone? Bring it in and we’ll fix it.
TVs/Monitors
Repairs for displays (or monitors) for computers or other devices with video output.
New
Headphones
Can examine and find service processes for Apple AirPods, Beats Headphones, and more.
Smart Watches
Comprehensive support for a range of wearables including the Apple Watch and Android Wear powered watches
Servers
From your firewall to your router and your router to your servers we can manage it all. Let us manage your network.
Data Recovery
Keep your Data Safe
With options like external hard drives and cloud storage, there's no reason to lose your important files when your device fails. Our Techs are trained to Backup all of your Documents, Photos, and Music to have them ready on your repaired device or a new one.*
Hardware
Component-Level Repairs
We specialize in component replacements and repairs on physical parts like fans, logic board/motherboard, Ports, Displays, and more.
Malware Protection
Like antivirus, but smart
We block viruses, malware, malicious websites, ransomware, and hackers in places where traditional antivirus isn't smart enough to stop. That’s because not only are we using the Best Antivirus but we also have Technicians that can spot the symptoms and Culprits even when before we perform scans.
Operating System Reinstallation
Fix your Corrupted OS
An operating system is very essential software that runs a computer. This controls the computer’s memory, processes and software, and hardware. It allows the users to communicate with the computer even without knowing how to speak the computer’s language! An OS consists of several components but most likely include the Kernel, the Shell and the File system.
Sometimes due to various reasons like viruses, malware, unexpected system shutdown, and update failures, the OS gets corrupted or damaged and as a result, starts showing various errors.
This is where we come in to save your Computer!
Apple Authorized
We service and repair all Apple Mac & iOS Products. Our experienced Apple Certified Mac Technicians have gone through Apples’ rigorous training and guidelines for Apple Hardware and Software Repairs and Services. With Apple Technology and Apple Proprietary Tools, our team can provide the highest level of technical support and that helps to exceed customers’ expectations by offering proper diagnosis, reliable repairs, and fast turnaround time. We have the unique ability to offer extensive support on both AppleCare and out-of-warranty Apple devices.
*We value Privacy over Convenience. We will not target individual data for any recovery or migration attempts.
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