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COVID-19 Procedures

Limited
occupancy

Same Height Control

Face Masks
(Recommended)

Same Height Control

Social Distancing & Glass Protection

Same Height Control

Device
Deep Cleaning 

Same Height Control

Your safety is our top priority.

Due to the COVID-19 coronavirus outbreak and measures imposed by governments around the world, there are currently unavoidable service impacts on both inbound and outbound Hardware shipments. Below you should see Frequently Asked Questions on what we are doing to ensure your safety and guide to how to disinfect your devices to help protect yourself and others.

Frequently Asked Questions


How is physical distancing practiced at your location?

We're limit occupancy and give everyone plenty of space, all while refocusing on one-on-one, personalized service throughout the store.

Will I have to wait in line to be Checked-In?

Depending on the amount of people, you may have to wait for a short period of time before entering the store. To maintain physical distance, we are limiting store occupancy and providing plenty of space for everyone.

Will I have to wear a mask when I visit your office?

It is recommended to do do. All of our teams and customers will be wearing face masks while interacting in our office

What if I’m Vaccinated?

Fully vaccinated people can resume activities without wearing a mask or physically distancing

What protocols are you following to keep your Office  clean?

Throughout the day, we perform enhanced deep cleanings with a focus on all surfaces, display products, and heavily trafficked areas. Devices that are passed between members of our team and customers are wiped down before and after each use. At the end of the day, we also perform enhanced deep cleanings of our office.

Will I be able to schedule a one-on-one consultation with a Technician?

We are currently limiting personal set up sessions in the office to ensure the safety of our customers and team members. Only one customer may be brought to the Tech Area for their scheduled Consultation Service at a time.

What is the status of my repair? This is taking longer than expected.

We sincerely apologize for the inconvenience. We have seen an unprecedented surge of requests that occur on an irregular basis as a result of the pandemic. You can track the progress of your repair here. If you have your ticket number, you may be able to check the status with us over the phone.

Disinfect Computer's Keyboard, Trackpad, and Mouse

Due to the COVID-19 coronavirus outbreak and measures imposed by governments around the world, there are currently unavoidable service impacts on both inbound and outbound Hardware shipments. Below you should see the guide to how to disinfect your devices to help protect yourself and others.

Computer keyboards and input devices can be hotbeds of bacteria, especially if they're used by several people – in a school or office environment, for example.

Regularly disinfecting your keyboard, trackpad, and/or mouse is the best way to sterilize these devices and remove any lingering biothreats, and it only takes five minutes to do. Here’s how to do this:

16 inch-macbook-pro-half-closed


To follow the steps below, you'll need some bleach-free disinfectant wipes – many companies may recommend Lysol Wipes while some allow other wipes containing containing isopropyl alcohol for the job but it’s best to check with them to avoid damaging anything.

  • Before you do anything else, shut down your Computer and unplug the power adapter.

  • Take one of the wipes and squeeze it to remove any excess dampness, then gently clean your Devices' trackpad, keyboard, and/or mouse. Keep your pressure light to prevent any excess liquid from escaping onto the surfaces.

  • Next, use a water-dampened microfiber or lint-free cloth and wipe the areas again.

  • Take a dry microfiber or lint-free cloth and wipe over the keyboard and trackpad one last time.

Below are some important “don'ts” and precautions when it comes to disinfecting keyboards, trackpads, and mice, so it's worth mentioning them here:

  • Do not use disinfectant wipes containing bleach or disinfectant sprays in general.

  • Do not use an extremely damp disinfectant wipe to clean the area. If you encounter a very damp wipe it may need to be squeezed to remove some of the excess liquid before use.

  • Do not allow the liquid from the disinfectant wipe to sit or pool on the area being disinfected for a long amount of time.

  • Do not use rough towels or cloths to dry the area.

  • Do not use excess force when disinfecting the area around the keyboard; this could damage the keys.

How to Clean and Disinfect Your Mobile Device

iphonecleaningkit


Most of us are touching our phones constantly throughout the day, which means the phone can be a magnet for germs, dirt, and fingerprints. It's a good idea to regularly clean your phone, especially during the flu season and, right now, the COVID-19 coronavirus outbreak.

  • Unplug all cables and turn off the mobile device.

  • Use a soft, slightly damp light-free cloth to rub debris and fingerprints from the display.

  • Avoid getting moisture in openings.

A simple solution of isopropyl alcohol is also an effective way to eliminate illness-causing particulates from your mobile device.

  • With a cleaning spray or 60% isopropyl alcohol, moisten a microfiber cloth until it's just damp.

  • Wipe down the device, front and back, with the microfiber cloth. If your device is water-resistant, you can use a soft, lint-free cloth with warm soapy water.

  • Dip a Q-Tip or cotton swab and go over the edges of the device to make sure to disinfect all of the crevices.

It's a good practice to make sure to do a small test spot when using any kind of screen cleaning spray just to make sure it's not causing damage to the device's fingerprint coating.

Cleaners other than isopropyl alcohol and those that are specifically designed for displays should be avoided. Harsh cleaners that contain bleach and other surfactants should not be used under any circumstances

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