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Lets Prepare your Tech for Service

Here are some tips that will help ensure the most efficient and fastest service

How it Works

Here is an overview of how our service process typically works. For more Information, please don’t hesitate to ask our service representatives or contact us.

Check-In your Device

Your device will be placed in the Queue and will be picked up by an available Tech. We appreciate your patience.

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Diagnostics

The Tech will perform a series of Diagnostics and Troubleshooting Steps on your device based on the Issue Description.

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Call with Estimate

The Tech will call and email you an Estimated Repair Cost. Your device is placed on hold until we receive verbal or written confirmation from you.*


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Repair Queued/Waiting for Parts

Upon approval, the Logistics & Shipping Department will assign the parts or resources required to complete your repair.

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Repair Time

Once the Parts, Software and Procedures are allocated, the tech will begin working on your repair as soon as possible.

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Final Diagnostics

The Tech will rerun the Diagnostics steps to ensure that the problem has been resolved and that no new problems have arisen.

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Ready for Pickup

You will receive a call, text message, or email informing you that your device is ready for pickup.* 


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Back in Good Hands, Yours!

Thank you so much for choosing Datasyst. Please take the time to give us a honest review.

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*Non-invasive* Warranty Repairs such as Hardware Fixes that don’t result in Data Loss usually skips this step.
Please confirm that your issue has been resolved before leaving. Datasyst Takes no responsibility for unrelated issues after your Ticket has been resolved.
For More Information about Pricing, see our Pricing Concerns Page.

Be sure to check your Email Inbox or Spam Folder for details about your service. Your Ticket Number may be required to access information about your device.

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Know your Password for Software Issues.

If you have a passcode/password set up on your device, make sure that you know it so we can run any Additional Diagnostic from within the affected working OS.
Forgot your Password? It’s okay, It Happens. We can assist you with User Account Password Resets before the actual repair. Better yet, expect a pretty decent turnaround time if that’s your only issue.

If the repair requires your Device Password and we do not have it on record, the repair is put on hold and you will be contacted for security measures before we can proceed.
We cannot unlock Firmware/BIOS Passwords. Please discuss this issue with the Manufacturer. Proof of Purchase is required for all password resets.

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Apple Users: Turn off Find My Device

'Find My' is an iCloud Feature that takes precautions to safeguard your device and personal information against loss, theft, and misuse. To ensure that you are the legal owner and that you agree to initiate this repair, you must turn this security feature off.

Prepare to answer questions about your issue

Whether you are experiencing these issues all the time or just in random intervals, ALL DETAILS MATTER! Be prepared to describe in detail what is going on and how the Techs can reproduce the issue. 

Be honest as well for things such as liquid damage, drops or hit in a certain area, or any hardware modifications. There’s no need to be embarrassed but Techs will want to know the exact cause to formulate the best solution. We LOVE cheat sheets!

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Bring your Charger if needed

If you are having Power-related Issues, it is best to bring your charger. Our Tech will likely check the connectors and cords in addition to the device for any electrial shorts or damage.
Beware of counterfeit parts. Some counterfeit and/or third party power adapters and batteries may not be designed properly and could result in safety issues. Please inform your Tech if you are using any non-OEM adapters and batteries.

Note: Apple Products you bring will not require Power Adapters. Our AASP status allows for us to keep stock of Known Good Adapter in our Diagnostics. 

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You will feel safer and more confident with the ability to check status, see invoice history, and preview and approve/decline estimates all from a portal you can access with just a click from all the emails we send you.

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